FAQs

These are some frequently asked questions about our courses. If your question isn't answered here, please get in touch with us at professional.skills@britishcouncil.org.

Trainer-led courses

You can request a full refund up to ten working days* after confirmation that your purchase has been completed, provided the course has not started. Any request for withdrawal after ten days following purchase, or once the course has started, if approved, will receive a credit note which can be used towards paying for a future British Council online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted during the first quarter of the course. Credit notes expire after 12 months.

Courses that cannot be continued or rescheduled will be refunded in full.

*Saturdays, Sundays or UK public holidays are not counted as “working days”.

Self-study courses and workshops

You can request a full refund up to 10 days after paying for access to a course or workshop provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future British Council online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 25% of the course. Credit notes expire after 12 months.

Timescale for refund

The British Council will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.

While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.

If you want to buy courses for a group of staff, please contact us at professional.skills@britishcouncil.org to discuss your needs.

If you would like to buy a course for individual use, you can do so online. The British Council uses PayPal for online payments. Click on the 'purchase' button for the course or individual module you wish to take. You do not need a PayPal account in order to pay, and can pay with most credit and debit cards. PayPal also allows you to pay with an e-cheque. See paypal.com for more information. Note that if you choose to use an e-cheque for a course, your place on the course will not be guaranteed until the e-cheque has cleared.
You will be able to download a PDF certificate once you have successfully completed your course.
British Council Professional Skills Centre Network courses are open to anyone to study. The courses are particularly aimed at four audiences: 
  • Entrepreneurs
  • HR departments
  • Career starters/Job seekers
  • Working professionals
You can browse our catalogue of courses to find a course suitable to your needs.
British Council Professional Skills Centre Network courses are designed for skills development in the workplace and are not English language courses. You will therefore need at least upper-intermediate English in order to benefit from these courses.